SHIPPING & RETURNS
SHIPPING
AleitaJewelry uses Canada Post to ship jewelry items world wide. Your shipping charge pays for Expresspost within Canada or small packet expedited mail for destinations in the USA and world wide. This charge includes a minimum of $100 of insurance on your order. Delivery is usually within 7 business days though your order may very well be received sooner depending on the time of year.
We Ship Within 2 weeks
Since we are a custom jewellery business, we will commence work on your piece after it has been ordered & paid for through our online secure payment system . We may have to order the specific stone or attachments requested. AleitaJewelry will attempt to complete your order within two weeks of the commencement of work on your selection. Your order is immediately shipped when complete.
You’ll Receive Your Order Within 3 weeks
So, after placing your order here at AleitaJewelry, you should receive your order in 2 to 3 weeks. As mentioned above, we use first-rate delivery agents. Please note that we have no control over the shipper’s delivery systems, but rely on the information they provide us so that we can give you an estimate on when you shall receive your order. The exact length of time is subject to variances and cannot be guaranteed.
FEDEX Over Night Courier
AleitaJewelry will make every effort to commence and complete your jewelry item as promptly as possible. If overnight shipping is necessary we will send your item over night using FEDEX for an extra fee that varies depending on your location.
PLEASE send an email entitled URGENT should you wish to have your item delivered sooner than our regular shipping time and we can make arrangements for you to to pay the extra cost.
RETURNS
Your satisfaction is our greatest concern. We offer a warranty of one year on our products, please see the “Warranty” section below for details on our product warranty.
Refunds
Refunds are also available in the event you’re not satisfied with your purchase. Refunds are available up to 30 days after you’ve received your AleitaJewelry product but must be returned in the same condition you purchased it and shipping back to AleitaJewelry is your expense.
Warranty Against Defects for One Year
Workmanship is warranted against defects and normal wear & tear for one year. While AleitaJewelry prides itself in quality craftsmanship, there may be instances when your jewellery item starts to show signs of weakness or instability. We will fully warrant the repair and/or replacement of defective merchandise for a period of one year from date of receiving your merchandise. You can make a warranty claim by notifying AleitaJewelry and leave the rest up to us. There is no expense for you to return your item to have it repaired or replaced.
